2024 City of Norfolk Resident Survey

Dear City of Norfolk Resident,
You have been selected to participate in the 2024 City of Norfolk Resident Survey! We believe it is crucial to ask our residents whether they are satisfied with services provided to the community. The feedback we received from the 2022 Survey guided budget recommendations for the FY 2024 Budget and the FY 2025 Proposed Budget. Providing answers to the survey will help ensure the City's priorities reflect the community’s needs and help us gauge the satisfaction with those services.

The City of Norfolk is again partnering with ETC Institute to conduct this survey of City residents. Since 1982, ETC Institute has been serving local government organizations and is the leading market research firm in the nation.

If you have any questions, please contact Jason Morado, Vice President and Director of Community Research for ETC Institute, at jason.morado@etcinstitute.com or (913) 254-4514. You can also find more information at norfolk.gov/communitysurvey.

Once completed, a summary report of the survey results will be published and made available to the public. The City will use the results of this survey to improve existing services and to determine future needs of the City through long-term planning. Thank you very much for taking the time to provide your valuable input to help us understand your priorities, concerns, insights, and the opportunities that we have in this wonderful City.

Your participation is greatly appreciated!